Contact information
LUXTIDE — CONTACT INFORMATION Effective Date: June 7, 2026
Get In Touch
We're here to help! If you have any questions, concerns, or queries regarding your order, our products, or any of our policies, please don't hesitate to reach out to us.
This is our primary and preferred method of contact. We aim to respond to all enquiries within 2–3 business days. Please include your order number in your email if your query relates to an existing order, as this will help us assist you faster.
Support Hours
Our team reviews and responds to messages during regular business hours, Monday through Friday. Enquiries received on weekends or public holidays will be responded to on the next available business day.
Before You Contact Us
To help us resolve your query as quickly as possible, please:
- Include your full name and order number
- Describe your issue or question clearly
- Attach any relevant photos if your query relates to a damaged or incorrect item
Please Note
Luxtide does not offer phone or live chat support at this time. All communication is handled via email only. We appreciate your patience and will get back to you as soon as possible.
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